Scope

These Terms of Use apply to use of this website and purchases made through it, subject to mandatory laws that apply to the customer and transaction.

Website Use

You may use the website for lawful shopping, account, information and support purposes. You must not misuse the website, interfere with its operation or attempt unauthorized access.

Product Information

We aim to present product descriptions and information clearly. Product-specific information shown on the relevant product page forms part of the information available before purchase.

Prices and Taxes

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges are separate and, where applicable, are the customer’s responsibility unless mandatory law requires otherwise.

Orders and Order Acceptance

Submitting an order is a request to purchase. Order acceptance may depend on payment authorization, product availability and other legitimate order checks. We will not use these Terms to remove rights that cannot lawfully be excluded.

Processing

Orders are usually processed within 1–3 business days.

Cancellation

You may request cancellation before dispatch by contacting support@phaqiro.com. After dispatch, cancellation cannot be guaranteed.

Address Changes

You may request a delivery-address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.

Payments

Payments are processed through Stripe. Primary card brands are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Methods actually displayed at checkout take priority for the transaction.

Shipping Fees and Free Shipping

Standard shipping costs 6$. Standard shipping is free when the order reaches 50.

Dispatch

Orders are dispatched within 3 business days.

Estimated Delivery

Estimated transit is 7–15 business days after dispatch. This is an estimate, not a guaranteed delivery date. Delivery timing may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control, without limiting mandatory merchant obligations.

Tracking

All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.

Customs and Import Duties

For international orders, customs duty, import charges and customs handling charges, where applicable, are the customer’s responsibility unless mandatory applicable law provides otherwise.

Lost Parcels

If a parcel has not arrived and may be lost, contact support@phaqiro.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer a reshipment or refund.

EU Right of Withdrawal

Where EU distance-selling consumer rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt of the goods and do not need to provide a reason. After giving withdrawal notice, goods should be returned within the period required by applicable law.

Returns

For items covered by the standard commercial return policy, a return request must be made within 14 calendar days after receipt by contacting support@phaqiro.com. Do not send a return to Room 302, No. 120 Lichuan Road, Dongcheng Subdistrict Dongguan City Guangdong Province 523108 China unless return instructions specifically provide that address. The registered address is not automatically the return address.

Return Shipping

For a normal non-defective return, the customer pays the return shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. For an EU statutory withdrawal, the customer may be responsible for return shipping where this responsibility was disclosed before purchase and applicable law permits it.

Exchanges

Direct exchanges are supported. For a normal non-defective exchange, the customer pays return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping costs. No restocking fee is charged.

Defective, Incorrect or Incomplete Goods

If goods are damaged, defective, incorrect or incomplete, contact support@phaqiro.com. Applicable mandatory consumer remedies remain available and are not restricted by the standard change-of-mind return conditions.

Refunds

Approved refunds are generally returned to the original payment method. Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Payment providers may require additional time to display the credit.

For an applicable EU statutory withdrawal, any standard original delivery cost that must be refunded by law will be refunded. If a customer selected a more expensive delivery option, the supplementary amount above the least expensive standard delivery cost need not be refunded where applicable law allows. Where permitted by law, a statutory refund may be withheld until returned goods are received or the customer provides evidence that they were sent back, subject to the applicable legal rule.

Personalised Goods Exception Where Applicable

If clearly personalised, custom-made or made-to-order goods are offered in the future, they may be excluded from ordinary change-of-mind or statutory withdrawal rights where applicable law permits. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.

Statutory Consumer Rights

Mandatory Statutory Consumer Rights always take priority where applicable. Nothing in these Terms limits or excludes consumer rights that cannot lawfully be limited or excluded.

Intellectual Property

Website text, layout, graphics and other protected material may not be copied or used beyond what is permitted by applicable law or relevant rights holders.

Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law. Any permitted limitation is subject to applicable mandatory consumer protections.

Privacy

Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy and data-protection enquiries should be sent to privacy@phaqiro.com.

Changes

These Terms may be updated when business operations, website functions or legal requirements change. The date at the top identifies the current version.

Contact

For order, shipping, return, refund, exchange, sizing or payment support, contact support@phaqiro.com. Business hours: Monday-Friday, 09:00-18:00.